Shipping policy
Shipping Policy – Zenvia Shop (UAE)
Free Shipping
Zenvia Shop is pleased to offer FREE shipping across the United Arab Emirates (UAE) on all orders. No minimum purchase is required.
Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once your order is confirmed, you will receive a confirmation email with order details.
Delivery Time
- Standard delivery time is 2–5 business days across the UAE.
- Delivery times are estimates and may vary depending on your location and external factors such as courier delays.
Shipping Coverage
We currently ship to all major cities and regions within the UAE, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your shipment status.
Delivery Issues
- If you do not receive your order within the estimated time, please contact us at supportonline89@gmail.com.
- Zenvia Shop is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- Zenvia Shop is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us immediately with your order details.
- We will assist you in resolving the issue as quickly as possible.
Contact Us
For any shipping-related questions or concerns, please contact us at:
📧 supportonline89@gmail.com